All users must have their own unique login and password in order to utilize our eReports preauthorization portal. To add a new user, please contact our Client Services department at Our client services team will supply you with a new user name and password. New users will be prompted to change their password the first time they enter the website. Your password will expire in 90 days (you will be asked to change it during the next login). Users must also have Chrome, FireFox or Internet Explorer 9 and above.

Please select the following link in order to complete the preauthorization needed for NTD’s genetic test offerings.

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NTD is in-network with most of the healthcare insurance plans and we are happy to submit to any health care insurance plan on behalf of the patient. All patients are responsible for required copays, coinsurance, and deductibles per their health care insurance plan.  We know that insurance coverage can be complicated so we are happy to help provide guidance for patients undergoing our screening tests. Our team of billing specialists will explain all of the available payment options and help them to choose the best plan.

To help your patients manage their out-of-pocket responsibility, we offer the following options:

Out Of Network (“OON”) Plans

NTD works to ensure that all patients have access to high quality screening and will work with your patients to provide an affordable OON solution.   Patients can call 844-267-3271 within 30 days of receiving their explanation of benefits (EOB) from the insurance carrier or a statement from NTD to speak with a billing specialist.

Financial Assistance

Patients with a financial hardship may be eligible for financial assistance. Please direct your patient to call an NTD Account Specialist at 844-267-3271 to see if they qualify.

If you need more information about NTD’s billing policies

Please contact us toll free at 844-267-3271, or email us at

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